PRIVACY POLICY
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At Noosa Salt Co. we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
What information do we collect and how do we use it?
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We will ask for personal information in order to assist you with your vehicle buying and selling journey. We use the information you provide to advise about and assist with your buying and selling needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
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We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
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What if you don’t provide some information to us?
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If you don’t provide us with full information, we can’t properly advise or assist you with your buying and selling needs.
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How do we hold and protect your information?
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We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. We hold the information we collect from you in a secured cloud storage and on our CRM. We ensure that your information is safe by using 2 step password encryption systems.
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Will we disclose the information we collect to anyone?
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We do not sell, trade, or rent your personal information to others. We may need to provide your information to other companies in the event of a corporate sale, private purchasers and sellers in the event of a private sale and to any other respective affiliates involved in the sale or purchase. However, we will do our best to ensure that they protect your information in the same way that we do. We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
​From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications. You can unsubscribe ‘opt-out’ by notifying us and we will no longer send information to you. The information we obtain from you is used, subject to compliance with Australia’s privacy and credit reporting laws, only for the purposes listed in this consent and is not disclosed to any other person except with your permission or as permitted, or required, by law.
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How can you check, update or change the information we are holding?
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Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate. If you wish to access or correct your personal information please write to noosasaltco@gmail.com
We do not charge for providing access to personal information.
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Your consent
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By asking us to assist with your buying and selling needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
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Tell us what you think
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We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Noosa Salt Co via email using hello@noosasaltco.com
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Complaints
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Internal Dispute Resolution - If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. You may also contact us by email addressed to; The Complaints Officer at Noosa Salt Co on hello@noosasaltco.com please make sure you include as much information as you can. You should explain the details of your complaint as clearly as you can. Ideally, this should be in writing, however you can lodge your complaint via telephone, in person or online. When we receive a complaint, we will attempt to resolve it promptly.